Care Pack Concierge – Operations Analyst

Job description

Care Pack Concierge – Operations Analyst Description -: Job Summary: - This role acts as a critical operational interface between HP, channel partners, and distributors for HP Care Pack quote‑to‑order‑to‑registration processes. The role focuses on driving operational excellence, reducing unregistered Care Pack backlog, resolving escalations, and improving partner experience through structured analytics, process simplification, and SLA‑driven execution. Responsibilities: 1. Channel & Partner Operations Support 2. Care Pack Registration & Backlog Management 3. Process Excellence & Continuous Improvement 4. Metrics, Analytics & Reporting - Serve as the single point of contact for Focus Distributors and Channel Partners for all HP Care Pack registration and operational issues/escalations. - Respond to inbound partner inquiries (email/cases) within defined SLAs (≤12 hours) - Provide guidance on Care Pack part number compatibility, ordering, and registration exceptions - Support Concierge scope across AMS / EMEA including distributor, reseller, and HP sales inquiries where applicable - Drive structured action plans with distributors to reduce unregistered Care Pack backlog - Track, analy...