Senior Product Manager - Platinum Experience

Job description

A Day in the Life: Hertz Platinum is our most exclusive, invite-only member program for customers who expect a concierge level, frictionless, highly personalized rental experience. This role sits within Consumer Experience, improving how Platinum members discover, book, pick up, and enjoy Hertz rentals across digital and service channels. In this role you will own the end-to-end Platinum experience from invitation and onboarding through post trip follow-up. You will partner closely with airport operations, customer care, loyalty, and engineering/design teams to remove friction, prevent service failures, and build scalable concierge workflows and tools that deliver a consistently premium experience. What You'll Do: You will set the Platinum experience vision, identify opportunities, and build customer-facing and service-enabled products that raise the bar for premium rental. You will own the end-to-end roadmap across booking, preferences, pickup, during-rental support, returns, and service recovery, ensuring cross-channel continuity (web/app/agents/airport). You will collaborate with stakeholders across UX, data science, BI, engineering, finance, legal, marketing, and operations to...