Lead Technician, St Laurent

Job description

SCOPE OF THE JOB: As the Lead Technician, your expertise will be relied upon to act as the workshop technical lead, with overall responsibility for workshop organization, quality, and efficiency. You will be responsible for a team whose duties include performing a wide range of automotive service and mechanical repairs. RESPONSIBILITIES AND TASKS: - Diagnose and repair a wide range of automotive service and mechanical repairs - Oversee and lead Technicians to achieve various KPIs such as Fixed Right First Time - Handle and help resolve escalations of complicated technical cases, and act as the main point of contact with VinFast technical staff - Monitor and report on workshop performance, with responsibility over quality - Identify any roadblocks disturbing workshop flow and ensure that each technician has the tools and training required - Supervise health and safety compliance across the workshop, setting the tone and always leading by example - Oversee inventory management, making sure the workshop is tidy and well organized - Ensure that work standards and available engineering procedures are up-to-date, accurate and that all work is compliant - Hold daily meetings with the team...