Call Center Representative

Job description

Company Description At Entertainment Travel Associates , we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion. Job Description: Position Overview: The Call Center Representative handles inbound and outbound calls, providing customer support and ensuring efficient service. Key Responsibilities: - Answer incoming calls and respond to customer inquiries - Make outbound calls for follow-ups or outreach - Provide accurate information about products or services - Resolve customer concerns or escalate issues when necessary - Document customer interactions in the system - Meet performance and service standards Qualifications: - Strong verbal communication and active listening skills - Customer-focused mindset and problem-solving abilities - Ability to remain calm and professional under pressure - Basic computer and data entry skills - Strong organizational and multitasking abilities - Team-oriented...