Non-Registered Client Service Assistant/ 401(k) Client Service Assistant (Richmond, Williamsburg, Suffolk or Virginia Beach)

Job description

Essential Responsibilities: - Answer telephones and screen calls for financial advisors - Interacts daily on the phone and in person with prospective and existing clients including handling basic inquiries - Research client and security information through the back-office system - Process and follow-up on client documentation for proper maintenance of accounts - Prepare letters, forms and spreadsheets to assist with servicing existing clients and prospecting for new clients - Create and maintain records and files - Maintain databases and create reports - Assist financial advisors with marketing efforts including seminars, etc. - Receive and process deposits and securities when needed - Train other service associates when needed - Crosstrain on other operational functions and performs back-up in these areas as needed - Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA). - Other duties as assigned. Minimum Required Skills & Competencies: - Must project an excellent customer service attitude - Good interpersonal skills to deal with clients, financial advisors and other staff - Strong written...