Verbal Complaints Specialist III

Job description

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. Primary Function: The Verbal Complaint Specialist III is responsible for supporting the Compliance Division by investigating and responding to these time sensitive mortgage servicing situations. Verbal consumer complaints may be received by the Loss Mitigation, Customer Service, Loan Servicing, or any other Servicing Departments. Verbal Complaints may be related to issues regarding SPOC availability, loss mitigation status updates, prior servicer loss mitigation efforts, fee disputes, payment disputes, loss mitigation denials etc., (all aspects of Los...