Cargo Claims Coordinator

Job description

The Claims Coordinator collaborates extensively with other departments, customers and insurance adjusters in order to mitigate risk, reduce costs, and provide best in class service to Hub Group’s customers. In performing this job, the Claims Coordinator is responsible for managing, opening and closing property damage, freight, inventory variance, insurance, and legal claims received by our customers. Essential Job Functions: - Responsible for the intake and processing of all assigned customers and claims. - Support management of email inboxes for clients and customers. - Assemble documents and information relating to assigned claims. - Provide status updates to customers and appropriate internal stakeholders. - Develop and distribute internal reports, tracking and analytics. - Pursue recovery of claims payments from third party service providers. - Analyze data after entering incidents, notice of intent and claims, into the claims database, from customers, shippers, consignees and carriers relating to property damage and cargo loss incidents. - Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physica...