Customer Success Manager - Autodesk Forma DACH

Job description

Job Requisition ID # 26WD95596: Customer Success Manager, Autodesk Forma - DACH Position Overview: We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry. Reporting to the Manager of Construction Customer Success, you will build lasting and meaningful relationships with some of the largest AECO organisations in the Dach region. You will develop and manage the Customer Success Plan and partner with the Sales Executive to plan and achieve the expansion of relationships, project adoption and revenue. You will do this through increasing the adoption of the Autodesk Forma (Autodesk Construction Cloud) platform and documenting value delivered. Responsibilities: Be accountable for the relationship health of a selected portfolio of accounts Develop Customer Success Plans, with documented value delivered Improve Autodesk Forma Adoption within these accounts by solving customer challenges with our technology. Thereby increasing Monthly Active Users, Projects and functionality in use Mitigate any churn risk and guide expansion discussions Become an expert in our Autodesk Forma Platform, in current f...