Supervisor - Guest Experience

Job description

Perks & Opportunities? With our company, you will have the chance to: - Employee discounts (Corporate locations Only) with Tavern, Denny’s, Sandman Hotel Group, Moxie's Grill & Bar, Chop Steakhouse & Bar, Shark Club Sports Bar & Grill, Grouse & Revelstoke Mountain Resorts and more! - Gain valuable experience in time management and communication - Expand your network with new connections - Advance your people skills - Grow your career in our rapidly expanding company - Learn about opportunities for taking part in new restaurant opens across Canada and the USA Key Responsibilities: - Ensure every guest receives exceptional hospitality and every team member has the communication, support, and tools needed to succeed. - Promote a culture focused on guest loyalty and team well-being using the success triangle framework. - Manage daily costs effectively to meet profitability goals. - Create, manage, and monitor all social media content to maintain consistent engagement across platforms. - Oversee and support these programs to ensure every guest experience is exceptional and memorable. - Handle the full reservation process—from initial confirmation to post-service reviews. - Collaborate w...