IT Support Specialist

Job description

About Convo Communications LLC Founded in March 2009, Convo is the world’s largest Deaf-owned business with over 500 employees serving five countries in ten different languages. Here at Convo, we believe that conversations are the key to enhancing the lives of 70 million Deaf individuals and the people around them. By creating solutions to address the experience deprivation that many Deaf people face, we can have a lasting and positive impact on their daily lives. About the role: The IT Support Specialist plays a critical role in ensuring seamless technology operations across Convo’s global network. Operating primarily on-site in a collaborative environment, this position supports the technical needs of internal staff, remote Video Interpreters (VIs), and global customers by troubleshooting hardware, software, and SaaS applications while proactively optimizing systems for performance, reliability, and security. This role partners closely with Customer Success, Sales, Product, and Operations teams to deliver exceptional technical support and service, and it is instrumental in Convo’s mission to transform how the world connects. Regular on-site attendance in our Austin, TX center is...