Service and Repair Consultant

Job description

Join our RAC Home Services Team, located in West Perth, as our newest security service & repair consultant. Enjoy hybrid work flexibility, great benefits, and the support of a trusted WA organisation committed to its people and community. With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC and are embarking on an exciting transformation. This will create greater value for our members and deliver on our purpose to be "The driving force for a better WA" by 2030. RAC Home Services is one of the largest home security providers in Perth, offering expert advice and tailored solutions, from full Alarm and CCTV installations, technical support, servicing and repairs. Working in the Operations Security Team and reporting into the Operations Team Leader, you will support the day-to-day service & repair activities within dynamic and high performing team. What You Will Be Responsible For - Managing incoming Security and Home Energy leads and work orders, ensuring prompt member contact and efficient scheduling of technician appointments. - Provide technical guidance over the phone, helping to triage and resolve member issu...