Transaction Reviews Team Lead

Job description

As Transaction Reviews Team Lead , your mission is to stop fraud before it happens, let genuine payments flow instantly, and protect our users without slowing them down. Why this matters: At bunq, we make life easy. That means every payment should be fast, safe, and stress-free . When something looks off, users count on us to act fast — with precision, clarity, and care. You’ll lead a team of transaction review agents that while ensuring we’re always one step ahead without compromising the user experience. - Take ownership - Ensure high accuracy in Transaction Reviews by maintaining a low error rate in identifying and blocking suspicious transactions while ensuring legitimate transactions are processed smoothly - Manage escalations efficiently by making sure user inquiries regarding transaction reviews are addressed within the required timeframe - Work on continuously improving our review processes by keeping up with evolving suspicious patterns and regulatory requirements You’ll thrive in our environment if this sounds like you: - Your keen attention to detail allows you to spot anomalies in transactions while ensuring error rates remain low - You’re familiar with AI and machine l...