IT Training Specialist II

Job description

THIS IS NOT A REMOTE POSITION. THIS POSITION IS BASED IN THE HOME OFFICE LOCATED IN MACON GA DESCRIPTION OF ESSENTIAL DUTIES: - Aid in analyzing business problems in cooperation with the production and support departments to determine if training is required - Assist with designing custom courses to meet the technology needs of our internal clients using a variety of delivery methods. (Instructor Led, ELearning, Documentation, Presentations, Webinars, etc) - Assist with planning and implementation of custom and off the shelf software as it relates to user education - Conduct training classes for Home Office personnel, personnel located in the County Offices (agents, CSRs, County Secretaries) as well as our remote users (Field U/W, DSMs, etc) - Write user documentation and job aids in order to provide self-directed application assistance. - Assist with the administration to the company LMS. Upload/update courseware, tier 2 LMS support for the Support Desk, perform miscellaneous functions such as course assignments and gradebook management. - Maintain a high-level of technical expertise of software applications used by our user community. OTHER RESPONSIBILITIES/REQUIREMENTS: - The Tr...