Willow Ambulatory Analyst II

Job description

Make a difference. Be happy. Grow your career. Key Responsibilities: They will be responsible for, but not be limited to: Technical Performing intermediate troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers Fulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to an Application Advisor Performing analysis of workflows system setup, and system audits at the direction of an Application Advisor, including participating in system upgrades and testing Project and Issue Management: Exercising moderate judgment and contributing to decisions, under the supervision of Application Advisors, in support of Managed Services customers that could have impacts to patient safety, financial integrity, and regulatory compliance; contributing to decisions regarding what escalation is appropriate Managing multiple customer assignments with moderate oversight from Application Advisors, inc...