Customer Success Team Lead

Job description

The Opportunity: Diligent Market Intelligence (DMI) is a global provider of governance, shareholder, and market intelligence data delivered through SaaS platforms, data feeds, and analytics solutions. As part of Diligent, a leading Governance, Risk, and Compliance (GRC) technology company, DMI provides decision-grade intelligence that helps asset managers, investment banks, law firms, and advisors anticipate risk, engage shareholders, and make informed strategic decisions. Our clients rely on DMI across critical workflows including activism defense, shareholder engagement, corporate governance benchmarking, proxy voting analysis, reporting, executive compensation evaluation, and emerging stewardship data capabilities. The Lead Strategic Customer Success Manager plays a critical role in driving customer retention and long-term client value across DMI’s most strategic enterprise accounts. This role combines direct ownership of high-value client relationships with leadership responsibility managing 3 Customer Success Managers. As a leader of the Customer Success organization, this individual will act as both a strategic advisor to enterprise clients and a player-coach to the broader C...