Order Management Specialist

Job description

Please Note: If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application. Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company? At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you! Job Description: What will you work on? As a member of the customer-facing team, you will provide premier service to assigned accounts through proactive order management from receipt to delivery. You will partner with cross-functional stakeholders and teams to ensure best-in-class results and customer satisfaction. How will you create impact?: Manage customer orders within 48 hours of receipt, ensuring accuracy and adherence to key customer dates (e.g., RAD, MABD). Communicate service issues to internal and external stakeholders in a timely and proactive manner. Utilize SAP and third-party systems to navigate and research order execution and data. Partner with Supply Chain to identify root ca...