Marketing Representative, Part Time - Caesars Rewards (Afternoons/Evenings)

Job description

Job Description: Provide direction and guidance to Caesars Reward staff to ensure superior and timely service. Interact with guests throughout the casino to increase awareness and utilization of Harrah’s Caesars Rewards program and benefits. Provide service and technical training to Caesars Rewards staff. Monitor and adjust schedules to ensure appropriate staffing level/coverage is maintained. Assists guest with all data integrity account issues; to include combined accounts, out of sync mail files, suspended accounts, pin creation, changes and resets, returned mail, and research all account discrepancies and inquiries regarding tracked play and coupons. Performs all routine opening/closing responsibilities. Manages customer lines and sign messages. Resolves guest/host conflict. Facilitates communication between the Caesars Rewards department and other departments. Authorizes Total Rewards comps in excess of $500. Ensure compliance with internal regulations and Missouri Gaming Commission regulations. - Issues new and replacement Caesars Rewards Cards to guests. - Prohibited from adding points to players accounts. Knowledge, Skills & Education Preferred: High School Diploma. Excelle...