Call Center Supervisor, CICC

Job description

Call Center Supervisor, Community Impact Call Center 100% Remote within California, Must reside in California Limited Term Position through 10/30/2026. We are seeking Call Center Supervisors to join the Foundation in its mission of benefitting, supporting, and enhancing the California Community Colleges—the largest and most diverse system of higher education in the nation. The Foundation for California Community Colleges is on a mission to double its impact in the next 10 years. We are a group of relentless optimists and innovators in education, working collaboratively with public and private partners to help improve the student experience and expand pathways to economic and social mobility in communities across California. What You’ll Do: The Community Impact Call Center provides outstanding customer service and technical assistance to families who receive social services across the state. We are seeking a Call Center Supervisor to support in directing, overseeing, and evaluating all activities of FoundationCCC’s Call Center and its staff. - Supervise and manage the daily operations of the call center staff, including reviewing employee performance. - Ensure all calls are handled...