Customer Service Advisor

Job description

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide. Position Summary: Grow your career, create change, and elevate customer service excellence. We are looking for a motivated and tech-savvy Customer Service Advisor to join our EMEA team, delivering seamless, high-quality service from the first point of contact through order placement and after-sales support, contributing to the success of our service and driving the business forward. This role is ideal for early career professionals who are motivated to learn, innovate, and build a rewarding career in a dynamic, tech-driven environment. You will gain hands-on experience, work closely with internal teams, and contribute to improving processes and customer experiences beyond traditional call center work. Essential Duties: Serve as the first point of contact for incoming sales enquiries via phone, email, and live chat Process sales orders accurately across multiple channels, including e-commerce, email, and telephone...