ARC Operations Manager

Job description

Department: Administrative Resource Center About Us: Ballard Spahr is a nationally recognized law firm with more than 750 lawyers across 19 offices in the United States. A career at Ballard Spahr means joining a team of talented mentors, colleagues, and friends, supported by strong leadership that actively encourages professional growth. The primary purpose of the ARC Operations Manager is to support a highly efficient and effective word‑processing and document‑services operation. Under the general direction of the Director, the ARC Operations Manager oversees the day‑to‑day functions of the Administrative Resource Center, ensuring consistent, high‑quality service delivery. This role serves as an accessible resource for all firm personnel, proactively engaging with users and assisting with their document needs. The Operations Manager is responsible for supervising all shift coordinators, monitoring the timely completion of routine tasks, and managing the intake, assignment, and reporting of all work requests. The overarching goal of the position is to provide strong leadership and operational oversight for overflow and off‑hours document‑processing support. This position is fully r...