Lead Customer Operations Specialist

Job description

Job Description Summary The Lead Customer Operations Specialist is responsible for driving end-to-end performance for assigned Engine Programs, serving as the primary point of contact for GE Internal Product Line teams to ensure seamless translation of customer needs into executable plans. This role is responsible for leading cross functional plans with manufacturing, quality, engineering, and sourcing to deliver on Safety, Quality, Delivery, and Cost commitments. Success requires strong stakeholder management, data-driven decision-making, and proactive issue resolution to meet customer needs. Job Description: Roles and Responsibilities: - Product Line focal point: Serve as the primary interface for GE Product Lines, managing day-to-day communications, coordinating Daily management within team on site, and helping to drive execution of material plans within the shop - Delivery management: Drive schedule adherence, expedite priorities, and lead recovery plans to protect on-time delivery and inventory health - Cross-functional leadership: Lead operating rhythms with manufacturing, sourcing, quality, and engineering to remove roadblocks, mitigate risk, and execute on customer commitme...