Customer Relations Liaison -Administration Oncology- FT Days- MHW

Job description

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Summary: Serves as a liaison between guests, staff, and patients to respond to patient information inquiries. Responsibilities: Receives and processes customer suggestions and complaints. Receives, screens, routes, and/or responds to incoming telephone inquiries. Greets all guests and provides information, directions, or instructions based on guests' needs. Maintains and regularly updates patient information. Routes or responds to general inquiries for information or directions. Competencies: ACCOUNTABILITY, ADMINISTRATIVE SUPPORT, ANALYSIS AND DECISION MAKING, CUSTOMER SERVICE, CUSTOMER SERVICE (2), EFFECTIVE COMMUNICATION, PATIENT AND FAMILY CENTERED CARE, PROBLEM SOLVING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR Education and Certification Requirements: High School Diploma or Equivalent (Required) Additional Job Information: Complexity of Work: Requires critical thinking skills, effective communications skills, decis...