Sr Unified Communications Contact Center Developer

Job description

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented cloud Contact Center Developer to join our Unified Communications/Voice team onsite in Charlotte, NC , Omaha, NE, or Newport Beach, CA. As a Contact Center Developer, you’ll provide technical and development oversight for Pacific Life’s AWS Connect Contact Center platform and related customer engagement systems planning, implementing, and optimizing cloud-based contact center solutions to meet business needs. You’ll help deliver capabilities across AWS Connect, IVR, and integrations with technologies such as AI, speech recognition, voice bi...