Service and Warranty Administrator

Job description

A Kight Home Center (a division of Carter Lumber) Service and Warranty Administrator will be responsible for coordinating warranty-related service work for windows and doors. This role requires strong knowledge of window and door products, an understanding of installation practices, and a commitment to delivering exceptional customer service. A strong belief in the mission and goals of the company are necessary to this position. Requirements to be Considered for the Position: - Strong customer service skills with the ability to interact professionally with customers - Extensive knowledge of building materials and tools - Ability to understand installation concepts - Possess strong math skills - Ability to follow directions both written and verbal - Ability to analyze and solve problems - Good verbal and written communication skills Responsibilities of the Position: Customer Service Ensures that customers are treated with the utmost respect and given the highest quality of workmanship. This is accomplished through timely completion of the job, attention to detail, following the company’s code of conduct and the ability to react to problems and complaints in a patient and understandi...