Business Analyst - Enterprise Applications

Job description

Your role at Samsonite: The Business Analyst is responsible for self-directing and proactively developing competency as the Subject Matter Expert (SME) on a wide variety of business applications. This includes our document management tool, expense management tool, Digital Asset Management (DAM) and Product Information Management (PIM) tool, and project and ticket management tool. This role will support both IT and Business stakeholders. The role must provide adequate depth of knowledge within the technology group to reduce redundancy across all applications and to maintain regulatory requirements relevant to the assigned business area or application. This is a hybrid role, we work on site 4 days and remotely 1 day weekly. Application ownership & support: Serve as the primary analyst for Jira, Concur, and DocuWare, and provide basic end-user and administrative support other applications. Triage issues, resolve or route incidents/requests, and communicate status and expected resolution times. - Requirements & process analysis: Facilitate discovery sessions; document current/future-state processes, business requirements, use cases, functional specifications, and acceptance criteria. -...