Monitoring Refinancing and Clauses Officer - (temporary 18 months - Maternity cover) @ING Bank

Job description

Mission At ING, we believe in giving people the freedom to grow, explore, and build what matters to them. As a Monitoring Refinancing & Clauses Specialist , you help customers navigate moments of financial difficulty while safeguarding responsible lending and portfolio quality. You monitor refinancing activities, contractual clauses and collateral updates, while also supporting retail clients with tailored restructuring solutions when unexpected challenges arise. Your work blends analytical thinking, care for customers, and the ability to create sustainable outcomes that support long‑term financial health. About the team: You’ll join a collaborative and fast‑moving team focused on prevention, customer wellbeing and credit risk reduction. We value curiosity, shared ownership and meaningful action. We support each other, share knowledge openly and approach every case with responsibility, empathy and sound judgement. It’s a space where your financial expertise and people skills genuinely make a difference — for customers, colleagues and ING’s long‑term stability. Your day‑to‑day: In this role, you will: Monitor and manage refinancing activities, ensuring timely identification and foll...