IT Helpdesk Technician, Position no. 04501 (Hourly/Wage)

Job description

Title: IT Helpdesk Technician, Position no. 04501 State Role Title: Info Technology Specialist I Hiring Range: $22.92 - $26.36: Pay Band: 4: Agency: Department of Motor Vehicles: Location: ARCHITECTURE OFFICE: Agency Website: www.dmv.virginia.gov: Recruitment Type: General Public - G Job Duties: The Virginia Department of Motor Vehicles is looking to hire an IT Help Desk Technician, for a position within its IT Services Administration, at our headquarters location in Richmond, VA. The IT Help Desk Technician is responsible for creating, updating, and resolving level I and II incidents, as well as service requests, created by DMV employees, VITA, and various vendors and service providers that are crucial to DMV Service Delivery. Additionally, they are responsible for triaging and escalating high priority incidents to the applicable support team. Their responsibilities will include, but are not limited to: Wage positions are limited to working no more than 1,500 hours per agency during the 12-month period of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours p...