Distribution Command Center Analyst

Job description

If you are an internal associate, please login to Workday and apply through Jobs Hub. Job Purpose: The Distribution Command Center Analyst monitors and evaluates business processes, skill and transactional priorities, and volume to resource ratios in conjunction with Sales Desk management to promote Sales Desk success and efficiency. This position participates in the development, implementation, and on-going operation of complex monitoring systems within the Sales Desk to ensure the health and performance of business processes within the team. Essential Responsibilities: - Develops, documents, and implements standardized best practices across all workforce functional areas including capacity planning, forecasting, and scheduling. - Analyzes historical trends, current inbound and outbound call patterns, and marketing initiatives to develop volume and staffing projections and forecasts for all interaction types. - Monitors traffic and associate adherence to ensure proper coverage; acts as a single point of contact for all schedule adjustments; fields vacation requests, adjusts staffing using variable time off as needs arise, and schedules all off-phone events and activities. - Manage...