Knowledge Manager

Job description

What You’ll Do: - Own and continuously evolve The Knowledge Hub as the single source of truth, ensuring content is accurate, intuitive, and easy to access. - Lead the end‑to‑end knowledge lifecycle—setting standards for content quality, governance, and delivery while ensuring updates land right first time. - Shape a seamless, joined‑up approach across Activity, Communications, and Knowledge, ensuring alignment, clarity, and effective planning. - Use insight and feedback to enhance the knowledge experience, enabling colleagues to resolve customer queries confidently and consistently. - Drive continuous improvement and future transformation, including exploring AI and new technologies to simplify content and improve usability. Who You Will Be: A self‑starter with strong ownership, energy, and a continuous improvement mindset—comfortable leading, making decisions, and driving progress. - Strong understanding of knowledge management tools and systems , with the ability to assess and optimise how information is structured, accessed and shared - Experience in developing and implementing knowledge solutions , including designing and building tools beyond standard platforms such as SharePo...