Membership Concierge

Job description

Position Summary The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals. Job Duties and Responsibilities: - Operates as first point of contact for members and guests - Receives and facilitates incoming phone calls from members and guests - Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies - Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences - Assists members with transactions and general account changes Position Requirements: ​ ​ ​ Preferred Requirements Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an e...