Patient Access Rep ER, Full Time, 1st Shift

Job description

Overview Job Summary: Professionally and courteously interviews patients and/or family members to obtain accurate and complete demographic, financial, and medical information for the registration/admission process and patient identification. Verifies insurance eligibility and benefits. Estimates patient responsibility, collects, and posts payments. Ensures the smooth flow of patients through registration areas. Provides excellent customer service and service recovery. Demonstrates through behavior Decatur Morgan Hospital’s mission, vision and values Responsibilities: Key Responsibilities / Essential Functions: - Accurately identifies patient records using 2 patient identifiers - Greets and interviews patients or calls and interviews patients by phone to obtain all necessary insurance and demographic information. - Accurately enters data into the registration system, including medical, demographic, insurance, precertification, and medical necessity data. - Verifies insurance benefits, precertification status, and medical necessity information. - Determines patient financial responsibility, collects and posts all applicable copays, deductibles, and co-insurance balances. - Assists pa...