Member Services Representative

Job description

GENERAL SUMMARY: The Member Services Representative must be highly organized, professional and proactive; a team-player who learns quickly, is extremely detail-oriented and who works effectively with minimal supervision and is responsible for the day-to-day management of our dues growth for all signature clubs. ESSENTIAL DUTIES & RESPONSIBILITIES: · While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers. · Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards. · Maintains up-to-date customer contact information in the collections systems. · May be required to support other queues to facilitate teamwork in the department. · Escalates and assists other team members with calls as needed. · Serves as a resource/subject matter expert and may provide training to fellow team members. · May be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, account settlement) or administrati...