Customer Experience Specialist

Job description

Responsive recruiter Benefits: - Competitive salary - Free uniforms - Opportunity for advancement - Training & development Exciting fun opportunity: - A position at British Swim School is more than just a job, it is an opportunity to learn, grow, make an impact in the lives of your community. - We are excited to extend the British Swim School presence in the Buffalo Grove area - Position(s) hired and onboarded in late April / early May - We are looking for individuals passionate about creating a memorable customer experience The Position: The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience. Typical Responsibilities: - Setting up and breaking down the pool deck area before and after each shift. - Checking water chemistry and temperature prior to swim lessons. - Welcoming students and parents/guardians to the pool deck area. - Answering customers' questions about their account, their child’s progress, or about the program. - Assist swim instructors and managers when needed during swim lessons. - Post media content and monitor social media platforms. - Repo...