Customer Service Officer

Job description

LOCATION: The Forge SHIFT PATTERN: weekdays and weekends, 24 hours per week PAY RATE: £12.71 per hour: If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help! ROLE OVERVIEW AND PURPOSE: If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com . We're here to help! Job Purpose: To maintain a safe and secure environment within the shopping centre by patrolling the premises, monitoring surveillance systems, responding to incidents, and providing assistance to the public. Key Responsibilities: Patrol Duties: - Conduct regular foot patrols of the shopping centre, including car parks, service areas, and public spaces. - Monitor for suspicious behaviour, theft, vandalism, or other criminal activity. Surveillance Monitoring: - Operate CCTV and other security systems. - Identify potential security risks and respond accordingly. Incident Response: - Respond promptly to alarms and emergencies (e.g., fire, medical incidents, theft). - Report and record i...