Market Delivery Support Specialist
Lowe's Companies, Inc. · Nashville, Tennessee, US
What You Will Do • Serve as the primary point of contact for both internal and external customer inquiries. • Communicate with customers to capture feedback...
Job description
What You Will Do: - Serve as the primary point of contact for both internal and external customer inquiries. - Communicate with customers to capture feedback and enhance the in-home delivery experience. - Proactively manage and resolve customer issues, including escalations and Executive Care cases. - Monitor and work alerts, queues, and cases through case/order management systems. - Manage “Save the Sale” opportunities to recover potential lost revenue. - Process customer order changes and special order tracking (SOS). - Collaborate with stores, vendors and distribution centers to ensure inventory integrity and on-time deliveries. - Utilize multiple systems to maintain accurate documentation, including order updates and delivery reschedules. - Coordinate with 3PL (third-party logistics) partners to resolve customer and cargo-related claims. - Input and manage claims (e.g., property damage) into Lowe’s claims portal. - Ensure timely updates and resolution of claims to preserve customer trust. - Communicate with Lowe’s retail teams, supply chain nodes (e.g., RDC, BDC), store operations, and service providers. - Foster strong relationships with Pro partners and vendors. - Demonstrate...