Host

Job description

Position: Host Reports to: General Manager Key Performance Elements/Essential Functions Hospitality to our Guests: - Understands our culture and takes whatever necessary steps to create a positive and memorable guest experience. - Welcomes guests warmly by smiling and making eye contact as they enter the restaurant. - Answers guest questions regarding flow, food, beverages, the restaurant, and the restaurant’s story. - Keeps guests entertained and engaged while waiting or in line. - Leads guests at their own pace to a clean, perfectly set table and hands the appropriate menu(s) to each guest after they are seated. - Maintains awareness of available tables in the dining area and always knows of a party 'on deck' to be seated. - Communicates with servers and managers regarding the availability of tables, seating arrangements for large parties, or special requests, ensuring that guests enjoy a memorable experience. - Handles guests' complaints by listening to their concerns, informing a manager promptly, and resolving issues to ensure overall guest satisfaction. - Thank guests as they leave and invite them to return to the restaurant again. Hospitality to your Team: - Arrives to work...