Patient Advocate

Job description

Overview YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors: Join the Caretria Team!: The Patient Advocate supports the enrollment process and patients in accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions. Responsibilities: Review and process patients’ enrollment forms to the Patient Assistance Program (PAP)• Assist patients on the phone with PAP program enrollment by verifying the pre-screening and qualifying tasks.• Notify patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment process• Schedule treatments to be sent to the patient or patient’s healthcare provider• Support inbound and outbound phone lines for the PAP program• Communicate daily with patient/authorized representative on eligibility based on PAP criteria and healthcare providers to manage expectations.• Contact patient/authorized representative to determine supplementary information needed to enroll into the manufacturer’s PAP program.• Prioritize workload to ensure patients’ enrollments are processed within specified timeframe• Explain the PAP program...