Customer Support Engineer

Job description

Job Description: Join Our Team as a Customer Support Engineer in Stockholm! If you're seeking a role where your expertise serves a greater purpose, then this opportunity is tailor-made for you. As our Customer Support Engineer, you will be at the forefront, connecting those who protect. Does this align with your aspirations? Let’s take a closer look at your role As a valued member of our team specializing in the Public Safety sector, your primary objective revolves around restoring the defined operating status of a PMR (Professional Mobile Radio) system (Incident Management) as quickly as possible. Your specific tasks include: Incident Management Analyzing faults in customer systems; taking over incidents and technical requests from the Service Desk Maintaining and controlling the contractually agreed service levels The control of and compliance with the escalation processes Incident/problem management to product support; interface to 3rd level product support / technical solution and to the service desk Implementation of solutions and workarounds for technical problems of the customer via remote access and / or on-site assignments Problem Management: The implementation of problem...