Sr Manager Telephonic Case Management

Job description

PURPOSE AND SCOPE: Manages a team that promotes quality patient care, ongoing patient support and case management for Fresenius Medical Care (FMCNA) renal patient population (internal and external) through staff with the provision of guidance, subject matter expertise, training and support to assigned telephonic staff. Collaborates with clinical staff to assist the patient in making informed decisions, regarding dialysis and insurance issues. PRINCIPAL DUTIES AND RESPONSIBILITIES: - Provides oversight to the daily operations of assigned team, including but not limited to, establishing mutual goals, maintaining schedules, checking work at frequent intervals and assigning tasks and duties to improve and promote teamwork for overall department and individual growth. - Provides subject matter expertise, leadership, support and guidance to assigned staff regarding procedures, issues and problems, ensuring appropriate application and resolution. - Leverages team to identify, analyze, plan, organize and develop new workflow processes and/or modifies existing processes as appropriate to meet the program requirements, improve quality of care, reduce health care costs, and enhance / support...