OPS CENTREX OPERATOR - 65650144

Job description

Requisition No: 870991 Agency: Elder Affairs: Working Title: OPS CENTREX OPERATOR - 65650144 Pay Plan: Temp: Position Number: 65650144: Salary: $15.00-$17.00 HOURLY: Posting Closing Date: 03/05/2026: Total Compensation Estimator Tool: DEPARTMENT OF ELDER AFFAIRS: COMMUNICATIONS: *****OPEN COMPETITIVE*****: MULTI-HIRE POSITION OVERVIEW AND RESPONSIBILITIES: This is a professional communications position that will assist the department’s call center in distributing information to callers and referring them to appropriate agencies. This position will also provide other communication and administrative functions for the Communications office. PAY: Salary will be commensurate with experience and qualifications, ranging from $15.00 to $17.00, hourly. DUTIES AND RESPONSIBILITIES: The position is responsible for the following duties: - Answering the Department’s main phone lines. - Identifying the caller's needs. - Communicating available resources and programs or appropriate agencies available to callers. - Referring callers to appropriate resources or agencies. - Tracking calls in the Five9 System. - Handling occasional administrative tasks. - Assigning messages received in the Correspon...