Channel Communication Lead

Job description

Job Description: Love travel and passionate about all things aviation. You’re in the right place. At Jetstar, you get to take-off at work, and in life. As a team, we’re lucky we get to do both for a living – and we want you to be part of where we go next. Helping our teammates soar is what we’re all about. And with a new fleet of state-of-the-art aircraft, plus new routes being added, the sky’s the limit. - Opportunity to improve the customer experience and communication, throughout the customer journey at Jetstar - Flexible ways of working – hybrid model with 3 days onsite - Full time fixed-term opportunity until July 2027, based at our head office in Melbourne CBD Take-off with your next opportunity!: As the Channel Communication Lead , you will play a pivotal role in enhancing our end‑to‑end customer experience across third‑party booking channels. You will drive continuous improvement in our business processes by identifying and delivering lean, efficient communication solutions that elevate clarity, consistency, and overall customer satisfaction throughout the customer journey. You will be a key contributor within a major transformation program, working closely with our channel...