Cloud Support Engineer (L2)

Job description

About Ori Ori Industries is at the forefront of AI infrastructure, revolutionising the connection between software and hardware for the AI era. Our mission is to empower AI teams with scalable, secure, and efficient infrastructure solutions that support seamless model training, deployment, and scaling. Job Description: We are seeking a highly skilled Cloud Support Engineer to join our global Customer Support team. The primary goal of this team is to delight our customers worldwide by ensuring that any incident related to Ori’s Cloud Platform, High Performance Computing (HPC), and AI supercomputer fleet (some of the fastest machines in the world) is resolved swiftly and decisively in collaboration with our engineering teams and third-party suppliers. The Support team delivers 24/7, 365 on-call support using a “follow the sun” model to handle and resolve customer queries. As a Cloud Support Engineer, you will be a hands-on technical contributor, responsible for triaging, diagnosing, and resolving complex infrastructure issues while providing an exceptional customer experience. Past HPC or AI experience is not required. However, this role requires a strong background in customer-facin...