Hotel Guest Service Manager

Job description

Join Our Team at Home2 Suites & Tru by Hilton Ankeny Located in the heart of Ankeny's most vibrant destination — The District — our dual-branded Home2 Suites & Tru by Hilton is looking for an enthusiastic and guest-focused Guest Service Manager to lead our front-of-house experience. If you're a hospitality professional who is passionate about creating memorable stays, empowering a team, and delivering the distinct guest experiences that two unique brands demand, we'd love to have you on board. What we offer: - Health, Dental, Vision and other benefits available after 60 days - DailyPay - 401k - Paid Training - Paid PTO - Referral program - Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY: Coordinates front desk activities of hotel and ensures complete satisfaction of all guests, resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate employees. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. KHC POLICIES: Responsible for following all KHC policies and procedures as set forth...