Customer Resolution Team Leader

Job description

SUMMARY: The Customer Success Team Leader will oversee and assist a team of Sales Project Specialist in the performance of their job duties through coaching & developing, training, and coordinating daily tasks. The Customer Success team creates a competitive advantage by serving as a single point of contact and communication link between Pella National Account Sales, key customer accounts and the company. As such, this role will be responsible for holding the team accountable for activities which enhance customer satisfaction and enable sales rep productivity to deliver revenue growth. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Coach, mentor, guide, and direct team to ensure productivity, quality standards, professional growth and development. Including reviewing mid-year and year end performance evaluations. Coaches the team to take ownership, be solution oriented and prioritize follow up and follow through. Responsible for the identification, development and implementation of programs, policies and procedures which support total customer satisfaction, both internally and externally, where applicable in relation to this position. Pro...