PACT Representative I

Job description

Department: 02290 WFBMG Wake Forest Health Network: Greensboro Ear Nose Throat Associates - ENT Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Shift Monday-Friday 8:00am-5:00pm Pay Range: $21.85 - $32.80 Major Responsibilities: - Uses facility/provider information and established policies and procedures to seamlessly link the patient experience between PACT and the practice site. - Uses resources and critical thinking skills to assist inbound callers. Makes outbound calls when required or when follow up is deemed necessary. - Has the ability to recognize complex problems and questions and escalates for resolution when needed. Performs basic technical troubleshooting in connection to online applications, systems, or access as requested to resolve issues. - Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules. Obtains demographic and insurance information and verifies insurance coverage. Ensures insurance and patient information obtained is complete and accurate, updating information if necessary, applying acquired knowledge of government and third-party...