Financial Care Agent (GS Apple)

Job description

Summary The Financial Care Agent is responsible for effectively negotiating the resolution of early stage past due accounts on behalf of clients while maintaining a high level of customer satisfaction, by providing a professional, positive, and empathetic experience to each consumer engagement, as well as adhering to all applicable company, client, and regulatory requirements. Essential Functions: o Efficiently handle and maintain customers’ accounts o Accurately and thoroughly update and document account notes o Use probing questions to assess the consumer’s situation and assist with resolving issues according to client’s work standards o Negotiate for payment arrangements on delinquent accounts o Quickly make knowledge-based decisions to resolve the related issues - Meet or exceed productivity goals established by the Client and Company - Efficiently manage customer accounts and file records according to Company and Client work standards: - Stay abreast of daily and weekly Operations news and information; acknowledge receipt and understanding of policy and procedure updates - Complete all assignments as required or requested by Operations management - Maintain knowledge, understa...