IT Helpdesk Support Intern

Job description

Nature and Scope The IT Intern will assist the IT department with day-to-day technical support, system maintenance, and project-based tasks. This internship will provide exposure to various IT areas, including troubleshooting, software/hardware setup, network administration, and cybersecurity practices. Ability to complete a 13 -week program (from May 18, 2026 to August 14, 2026) and commit to 40 hours per week onsite in our Shirley, NY office. Essential Duties and Responsibilities: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. - Assist with troubleshooting tickets through ServiceNow. Provide technical support to employees, including troubleshooting hardware, software issues. - Assist in the installation, configuration, and maintenance of computers, software, and other hardware. - Help with IT projects and tasks as needed, providing hands-on support and learning. - Participate in team meetings, contributing ideas and learning about IT infrastructure and business needs. - Work with vendors to complete computer repairs - Assist in label network cables, network diagrams - Assist with Asset Invent...