Customer Service Agent (60%, hybrid)

Job description

IN SHORT: Customer satisfaction is at the heart of everything we do, and we are looking for someone who takes pride in making people happy with delicious food at the workplace. As our new Customer Service Agent (min. 24h/week, hybrid) in Lausanne, you will be the main point of contact for our customers and ensure they feel well taken care of in every interaction. Step into a dynamic, hybrid role where our service and technology continuously strive for excellence! YOUR RESPONSIBILITIES: - You are the first point of contact for our customers, handling incoming emails, feedback, and calls professionally and efficiently. You live by our motto: “There is always a solution, never a problem.” - Process and resolve customer inquiries in a structured way to ensure proactive, long-term quality improvement. - Improve our customer service processes continuously to help take FELFEL to the next level of service. - Exchange ideas with team members and share know-how to maintain consistent, high-quality customer support. - Collaborate across different FELFEL departments, such as Hardware, Operations, and Quality Control, to broaden your understanding of our processes. YOUR PROFILE: - Education or...