Front Desk Associate - Holiday Inn Express St. Albans

Job description

Holiday Inn Express St. Albans, a Colwen Hotels Property, is seeking a friendly, customer service focused Front Desk Associate to join our team for the 3:00 - 11:00 shift. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you. Requirements: We’ve got you covered: Benefits & Perks Colwen Hotels is an equal opportunity employer. EEO M/F/D/V - Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure. - Provide exceptional guest service. - Efficiently manage the operations of the front desk, ensure check in and check out is timely. - Warmly and professionally welcome all guests. - Process guest check-in: confirm reservations, assign guest rooms. - Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency. - Ensure that all complaints regarding service and/or accommodations are investigated and resolved. - Maintain knowledge of hotel policies including rates,...