Operations Manager

Job description

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. About the Role: As an Operations Manager, you will oversee daily operations to ensure smooth and efficient service delivery. You’ll communicate company and client objectives, fostering a high-performance culture among Team Leaders. Your leadership will be key in coaching and mentoring Team Leaders while driving performance, data analysis, and process improvement to enhance customer experience and service quality. You will also manage client relationships, ensuring Key Performance Indicators are met while maintaining open communication. Supported by a team of specialised resources, you’ll have the tools and guidance needed to effectively manage operati...